SLA. Staffed 24/7 monitoring.

Service level designed for your needs. Our Service Level Agreement (SLA) is formulated to cover your particular needs. Choose a solution where you as a customer receive professional information before the error has any consequences, or if you turn it around, a solution where you can sit back and where Itavis takes full responsibility for correcting errors 24 hours a day.

Below are the different packages we offer:

24 hour staffed support centre. Our support centre is staffed 24/7. It can deliver everything from Next Business Day to 10-minute response support 24 hours a day. It is all anchored and designed for our Itavis Control Cloud, which of course we use to operate our existing cloud and hosting customers.

Quick stand-in. We can also offer via our Itavis Control Cloud to be your extra employee in peak periods, whether they are planned or unforeseen situations.